ASYS Group Service
Around the clock

Service has a high priority at ASYS Group. More than 80 service engineers worldwide are at your service around the clock.

Customer satisfaction is our ultimate goal. To achieve this, we installed a systematic feature to track service calls. In the event that issues arise and you are not satisfied, you will be contacted by the service manager and asked for details. Every customer experience at ASYS Group is an opportunity to learn to serve you better. As part of that effort, we would appreciate your feedback.

    Services

  • Servicing, maintenance, repair
  • Installation of new systems
  • Maintenance training
  • On-site training upon installation of the system

Fast response times

To keep delivery times as short as possible, spare parts and consumable for the ASYS / EKRA machines are always in stock. With warehouses in Germany, The U.S., Mexico, Singapore and Shanghai we can ensure a fast and immediate response. Urgent spare part orders placed before 3:00 p.m. will be shipped the same day.

 

Efficient support

Thanks to a CRM system and a knowledge base that ASYS is currently implementing, your service requests are fully traceable. You can always check the status of your request. The knowledge base plays a central role in the fault analysis. Fast and efficient customer service is guaranteed.

Accessibility: 24 hours / 365 days

The ASYS service staff is available for you around the clock to answer all your questions – comprehensively and friendly. Within 24 hours following an emergency call or after a service request (by fax during normal business hours), a service technician will be on the way to you.

ASYS/EKRA business hours

Monday to Friday 7:00 a.m. – 5:00 p.m. (GMT+1)

ASYS Phone: +49 7348 9855 - 660

EKRA Phone: +49 7143 8844 - 172

ASYS SMT Equipment Service Hotline (24 hours / 365 days)

ASYS Phone: +49 7348 9855 - 77

EKRA Printer Systems Service Hotline (24 hours / 365 days)

EKRA Phone: +49 7143 8844 - 172

Also use our service e-mail address to clarify technical questions and to request materials. For urgent matters, please contact the service hotline.

ASYS: This email address is being protected from spambots. You need JavaScript enabled to view it.

EKRA: This email address is being protected from spambots. You need JavaScript enabled to view it.

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