ASYS Group Service
Around the clock
Service has a high priority at ASYS Group. More than 80 service engineers worldwide are at your service around the clock.
Customer satisfaction is our ultimate goal. To achieve this, we installed a systematic feature to track service calls. In the event that issues arise and you are not satisfied, you will be contacted by the service manager and asked for details. Every customer experience at ASYS Group is an opportunity to learn to serve you better. As part of that effort, we would appreciate your feedback.
- Servicing, maintenance, repair
- Installation of new systems
- Maintenance training
- On-site training upon installation of the system
Fast response times
To keep delivery times as short as possible, spare parts and consumable for the ASYS / EKRA machines are always in stock. With warehouses in Germany, The U.S., Mexico, Singapore and Shanghai we can ensure a fast and immediate response. Urgent spare part orders placed before 3:00 p.m. will be shipped the same day.
Thanks to a CRM system and a knowledge base that ASYS is currently implementing, your service requests are fully traceable. You can always check the status of your request. The knowledge base plays a central role in the fault analysis. Fast and efficient customer service is guaranteed.
Accessibility: 24 hours / 365 days
The ASYS service staff is available for you around the clock to answer all your questions – comprehensively and friendly. Within 24 hours following an emergency call or after a service request (by fax during normal business hours), a service technician will be on the way to you.
Telephone Support: ASYS & EKRA equipment
Hotline +1 770 246 9706
In the event of machine failure, you can contact our 24-hour service-hotline directly. Here you will be able to talk to one of our qualified contacts who will then analyze the problem together with a team of experts to find a suitable solution.
ASYS Business hours
8:00 am - 17:00 pm (EST) Monday to Friday
ASYS Service Hotline
Before and after business hours support by selecting option #3 and leaving a message. Then the on call person is notified. If that person does not answer then the system rolls to the next person on the list.
Remote Support: ASYS provides immediate support.
If required, the service team can provide remote support with online connection to the process machine in question. This enables the team to directly recognize and solve possible operating errors as well as allowing them to find faulty machine assemblies. More in-depth analyses are made onsite together with the customer.
24h Support: highest availability is our standard
All service requests which we receive during normal office hours are handled immediately. A service technician is on the way to the customer within 24 hours.
A service e-mail address is available to you for standard service requests. For more urgent cases, such as machine failure, we recommend you contact the service team directly per telephone or Fax.
If the required specialist is currently not available on the hotline, e.g. during the night shift from 5pm to 8am (EST) or on weekends and public holidays, you will receive a call back at the next possible opportunity.